CLEANING
Yes you can, but it is extremely difficult for regular households to properly clean a dress.
To properly clean a wedding dress, you need to consider the followings:
- Industrial grade chemicals is required but cannot be found in supermarkets
- Range of chemicals which is specialized for luxury fabric such as viscose, silk, wool, raw silk
- Experience & skills on handling luxurious garments
- Knowledge about different fabrics, fibers and trims
- Skills for Hand Cleaning, Stain removal and spot cleaning
- Dry cleaning/ wet cleaning with professional devices & instruments
- Chemical Knowledge and cleaning-process programming to tackle different sources of stains
- Identification about different structure/ design/ enlistments of the dress
- Water temperature, detergent amount
- Operation of commercial devices
- Risk of chemical hazard/ chemical reactions to avoid fabric damage such as chemical burn
- Risk of physical damaging
- Waste Management & Disposal of unwanted chemicals
As soon as possible.
After the wedding, all sorts of visible and invisible stains can be hazardous to the dress. The longer the stains stay on the dress, the harder it takes to remove it.
Although most of the time, we are able to clean our customers’ old and dirty dress with good results, we still suggest all customers to clean the dress right after the wedding or event. Some stains, if staying on the material for too long, can deeply penetrate and embedded into the core of the thread/ fabric and hence, the stains eventually becomes permanent marks and cannot be removed.
So please send us the dress as soon as possible, preferably within 1 week after the wedding.
- Leaving the dress in the wardrobe for years result in yellow spots being generated
- Wedding party: blood, sweat, juice, food, champagne, sauce, soda, tea, coffee, oil and wine stains
- Stains appeared after long term contact with plastic container/ plastic bag
- Paint, tar, ink, pen or pencil marks
- Beach Party & Outdoor Wedding: stains from sand, sea water, salt, rain, mud, dirt, grass and soil
- Oxidation of enlistments, metal accessories and zippers, result in rusting
- Poor Laundry Management: household washing machines can easily lead to colour fading or other dyeing issues
- Cosmetics stains: makeup, hand cream, body lotion, antiperspirants, powder, foundation, lipstick, hairspray, gel, perfume etc
- Second-hand dresses: usually has greyish colour problem, especially at the hem or skirt part of the dress. Whitening treatment is needed
- Moisture issues: fluctuation in temperature or wet environment can result in moulding.
Yes.
Industrial grade detergents and chemicals are used during the cleaning process. Their formulas were precisely calculated to clean sensitive and delicate fabric without damaging it.
Normally it takes 1 week. For super large dresses or more complicated fabric, may take longer.
We will let you know once we analyze your wedding dress.
To properly clean your dress, we need to know the cleaning instructions. If there is no care label or any sorts of cleaning instruction provided, you should first need to contact the manufacturer or designer of the dress for the details. In condition that you cannot provide such information, we can still clean the dress on condition that you sign the owner risk form, and we will clean it based on our best knowledge.
PRESERVATION
To keep your family heirloom for decades, it is important to preserve it well.
Colour fading and yellowing are very common issues. Exposure to air can oxidize the dress, weakening the material, and the hem part of the dress will become particularly brittle. Improper weight and pressure apply can deform the dress shape or damage the enlistments. Temperature change and moisture can result in germs development or even moulding. Also, whenever you want to take it out to review the dress, make sure to wear a glove be prevent any grease, dirt, oil or makeup to affect the storage.
We strongly suggest customers to use our wedding dress bags, which are specifically designed for carrying wedding dresses and evening gowns. Our dresses uses fabric material, instead of regular PVC plastic dress bags. It allows the dress to breath while giving it strong support and protection. Also, without PVC, the issues about aging of plastic which causes yellowing of dress can be avoided.
We suggest customers to store the dress in wedding dress bag in a dark place away from UV light. The humidity should be stable around 50%. Temperature should also be stable without large fluctuations. Do not store it in attics, garages, or basements. You can store in a covered storeroom, inside closet, wardrobe or under the bed. If possible, try not to stack anything on top of the box.
Moreover, we recommend customers to inspect the dress every 2-3 years to make sure it is in great condition. Check for any stains and try to move the folds so that creases will not become permanent.